Effective Date: 1 August 2025
Study360 Education Agency (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services, visit our website, or interact with us online or in person.
1. Information We Collect
We may collect the following types of personal information:
- Contact details: name, phone number, email, address.
- Academic background: transcripts, certificates, test scores.
- Identification documents: passport, national ID, visa details.
- Financial information: tuition fee records, bank statements (if relevant).
- Usage data: IP address, browser type, pages visited (via cookies).
- Sensitive data: only where necessary and with your consent.
2. How We Collect Your Information
- When you fill out forms (e.g., assessments, EOIs, applications)
- During phone calls, Zoom/WhatsApp meetings, and in-person consultations
- When you use our website or engage with our social media platforms
3. Why We Collect Your Information
We collect and use your information to:
- Assess eligibility for study abroad programs and scholarships
- Provide counselling, application, and visa support services
- Communicate with you about your application status
- Comply with legal and migration requirements
- Improve our services, website, and marketing efforts
4. Sharing Your Information
We may share your personal data with:
- Australian and international educational institutions
- Registered migration agents (e.g., Kembu Migration)
- Government departments (e.g., DHA, DFAT)
- Service providers (e.g., accommodation, health insurance, banks)
- Third-party partners under strict confidentiality agreements
- We do not sell your information to third parties.
5. International Data Transfers
- Some of your information may be shared with institutions or service providers outside your country. We take all reasonable steps to ensure such transfers comply with applicable data protection laws.
6. Your Rights
You have the right to:
- Access, correct, or delete your personal information
- Withdraw consent at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached
7. Data Security
- We store data securely using encrypted platforms and restrict access to authorised personnel only.
8. Cookies and Analytics
- Our website uses cookies to enhance user experience. You can manage your cookie preferences in your browser settings.
9. Updates to This Policy
- We may update this policy from time to time. Changes will be posted on our website.
Contact Us:
If you have questions or concerns about your privacy,email us at: info@study360education.com